Senior QA Manager
SR QA Manager
- Staffing – Evaluate and recommend necessary staffing
support to operate the QA business units. Develop and mentor people, act as a
career counselor and create a high performing team (foster relationships,
resolve conflicts, etc.)
- Project
Management - Interface with client and/or account
management teams to determine training requirements, customer confidence
and satisfaction levels. Ensures QA metrics and ratios are maintained
- Training Needs
Analysis – Partner with Training to collect data using various types of
methodologies – employee surveys, interviews, focus groups, call
monitoring sessions. Determine, Analyze and identify gaps in employee
proficiency level and recommend solutions, methods and techniques for
improvement
- Quality
Assurance Data gathering and reporting – establish capacity planning for
the Quality evaluators based on allocation, budget and contractual
obligation. Establish Quality governance process with clients and
operations to ensure effective communication and organization
- Proficient in
using MSO and Google Applications
- Assist in
preparing Quality Improvement Plans by reviewing Quality parameters and
make changes whenever necessary in consultation with Operations
- Assist in
aligning quality initiatives for achieving business objectives.
- Facilitate calibrations.
Contribute to new initiatives for quality and to understand the
effectiveness of current ones
Requirements
Job Requirements:
Career Level
Minimum of 2 Years Experienced Employee as a Sr QA Manager
Willing to work onsite
Residing near DGT offices
No attendance issues
Has knowledge of 7 basic quality tools and root cause analysis
Min of Yellow Belt Sigma Certification
Clear on Background Verification/No derogatory record
No Health Issues
Not a working student
