Senior QA Manager


SR QA Manager

 

  • Staffing – Evaluate and recommend necessary staffing support to operate the QA business units. Develop and mentor people, act as a career counselor and create a high performing team (foster relationships, resolve conflicts, etc.)
  • Project Management - Interface with client and/or account management teams to determine training requirements, customer confidence and satisfaction levels. Ensures QA metrics and ratios are maintained
  • Training Needs Analysis – Partner with Training to collect data using various types of methodologies – employee surveys, interviews, focus groups, call monitoring sessions. Determine, Analyze and identify gaps in employee proficiency level and recommend solutions, methods and techniques for improvement
  • Quality Assurance Data gathering and reporting – establish capacity planning for the Quality evaluators based on allocation, budget and contractual obligation. Establish Quality governance process with clients and operations to ensure effective communication and organization
  • Proficient in using MSO and Google Applications
  • Assist in preparing Quality Improvement Plans by reviewing Quality parameters and make changes whenever necessary in consultation with Operations
  • Assist in aligning quality initiatives for achieving business objectives.
  • Facilitate calibrations. Contribute to new initiatives for quality and to understand the effectiveness of current ones


Requirements

Job Requirements:

Career Level

Minimum of 2 Years Experienced Employee as a Sr QA Manager

Willing to work onsite

Residing near DGT offices

No attendance issues

Has knowledge of 7 basic quality tools and root cause analysis

Min of Yellow Belt Sigma Certification

Clear on Background Verification/No derogatory record

No Health Issues
Not a working student