Technical Writer
Technical Writer
About Wonders
Wonders
is a restaurant technology startup based in New York City. Built by former
restaurant operators and technologists, we provide tools to help independent
take-out restaurants reduce staffing headaches, increase revenue, and lower
costs, all at once!
Wonders
Mission: To provide a virtuous ecosystem of tools and
services to restaurant operators to help them be more successful.
Wonders Core Values: Client Focus, People-centric, Relentless, Substance, Creative,
Efficient, Simplicity
What the role is about
Wonders Corporation is looking for a Technical Writer who will be
responsible for preparing, reviewing, revising, and maintaining documentation
including installation/configuration instructions, user guides/manuals, and
training materials/presentations. He/She will also document IT policies,
processes, and procedures.
Mission
To ensure the creation of comprehensive
documentation that adheres to organizational standards. Create user-friendly
content that meets the needs of the target audience and delivers relevant
information at the right time and in the right format.
Successful Outcomes
● Comprehensive documentation about IT policies, processes, procedures, user guides/manuals, and training
materials.
● Clear, concise, and accurate IT documentation that
is easy to understand for both technical and non-technical users.
● Structured and organized IT documentation with a
consistent “look and feel”
Who you are
To ensure success as Technical Writer, you should possess
strong writing and technical editing skills. Can easily grasp technical
concepts and communicate information in an engaging and understandable manner
to users.
Key Responsibilities:
● Prepare, review, revise, and maintain technical documents,
including installation/configuration instructions, user guides/manuals,
tutorials, training materials/presentations, how-to guides, and FAQs.
● Document team policies, procedures, process documents conforming to
existing styles and standard
● Gather information from subject matter experts to develop,
organize, and write technical documents
● Write, format, edit, review, and proof procedural and technical
information for technical and non-technical users
● Creates and expands user assistance infrastructure, such as how-to
and FAQ sections, as well as Help sections.
● Publish and maintain templates for written documentation
● Maintain a library of documentation, cataloging it for internal
and/or external use.
Qualifications:
● Bachelor’s degree in a
relevant technical field
● 2-4 years’ industry
experience as an effective technical writer
● Proven ability to quickly
learn and understand complex topics
● Previous experience
writing documentation and procedural materials for multiple audiences
● Superior written and
verbal communication skills, with a keen eye for detail
